Deleting a Leboncoin account is done through a form accessible from the user profile settings. The operation takes a few minutes, but its consequences on personal data and ongoing listings should be understood before clicking.
What Leboncoin retains after account deletion
Most tutorials describe the clicks to perform without addressing what happens on the server side. Deleting an account does not mean that all traces of activity disappear instantly.
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The GDPR grants a right to erasure (sometimes referred to as the right to be forgotten), but it also provides for exceptions. Leboncoin, like any platform subject to European law, may retain certain information beyond the account closure to comply with its legal obligations.
Specifically, data related to fraud prevention, tax obligations, or dispute management may remain in the database for a specified period. GDPR-compliant privacy policies state that this data is retained “for the time strictly necessary to achieve the purposes.” Before deleting an account on Le Bon Coin, it should be noted that the public profile disappears, but some technical or legal data remains temporarily.
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This residual retention mainly concerns accounting evidence related to secure payments, exchanges reported for fraud, and anonymized statistical data. Personal information visible (name, email address, phone number) is indeed deleted from the service.
Deleting a Leboncoin account from the website
The procedure is carried out from a browser, on a computer or mobile device. You must be logged into the relevant account.
- Access the account settings via the profile icon, then select the section dedicated to managing personal information.
- Look for the account deletion option, usually located at the bottom of the settings page. Leboncoin redirects to a confirmation page at /account/deletion.
- Confirm the request by entering the password. A validation email may be sent to the address associated with the account.
- Finally validate the deletion from this confirmation email, which triggers the process on the server side.
All active listings are automatically removed upon account deletion. It is not necessary to delete them one by one beforehand, but conversations with potential buyers also disappear.
Deleting a Leboncoin account from the mobile app
On the app, the path differs slightly. The “My Account” menu provides access to the settings, then to the user profile management section.
The deletion option is sometimes less visible on the app than on the browser version. It can be found in the advanced settings or the “Personal Data” section. The confirmation process remains the same: password, then validation by email.
One particularity to note: uninstalling the app does not delete the account. The profile, listings, and personal data remain active on Leboncoin’s servers as long as deletion has not been requested via the dedicated form.
Delete a Leboncoin account without access to the email address
The situation becomes complicated when the email address associated with the account is no longer accessible. Each confirmation step relies on this address, which blocks the self-service procedure.
In this case, the only solution is to go through Leboncoin support. You need to contact the support service explaining that the email address provided on the account no longer exists or is no longer accessible. Support will request elements to verify the identity of the account holder.
The GDPR regulates the response time: the platform must respond within one month after receiving the request. This period can be extended in case of complexity, but Leboncoin is required to inform the requester of this extension.
What to do if support does not respond
If the one-month period passes without a response, the CNIL can be contacted. The right to erasure provided by the GDPR is enforceable, and the platform is subject to penalties in case of non-compliance. Contacting the CNIL is done directly online via the dedicated complaint form for digital rights.
Precautions before deleting your Leboncoin account
The deletion is permanent. A few checks can prevent inconveniences afterward.
- Ensure that no transaction via secure payment is ongoing. An unfinished sale or a pending refund could be lost if the account disappears before the operation is closed.
- Download any invoices or proof of purchase accessible from the account history, as they will no longer be available after deletion.
- Note that creating a new account with the same email address will be possible, but the history of listings, reviews, and account seniority will not be recoverable.
Deleting the account also automatically unsubscribes from email alerts, notifications, and commercial prospecting related to the service. For users who simply wish to stop receiving solicitations without closing their account, managing notification preferences in the settings is sufficient.
Deleting a Leboncoin account remains a quick operation when email access is functioning. The key point to remember is the distinction between the disappearance of the public profile and the temporary retention of certain data for legal reasons, a nuance that the GDPR imposes on all such platforms.